Order doesn’t have scheduling location in origin or destination.

The Carrier needs to contact the Facility to correct the data discrepancy with the Service Desk and clean up the order so all details are passed through and included with the order in CPS.

If a customer has not included the origin/destination on the order submitted to Lineage.

An appointment has already been scheduled for this order.

Please remove order #XXXXXX to continue with scheduling appointment

 OR 

Click change appointment to modify existing appointment.

Carrier entered an order that was already on an existing appointment.

Carrier is trying to book an appointment for an order already scheduled.

The order has already been completed.

Select a valid order to schedule an appointment.

The order has already been cancelled.

Select a valid order to schedule an appointment.

Appointment cannot be booked for this order.

Add the correct origin or destination to the order in the Origin/Destination fields in the Details tab

The order doesn’t have an origin and destination.

No appointment matches the details you provided.

Carrier needs to change an appointment but used an incorrect confirmation number OR the appointment was completed/cancelled.

The Carrier has entered the wrong confirmation number or is trying to fish for appointments not assigned to them.

This order already has a shipment attached. To schedule please notify the facility. 

Somehow there is more than one shipment on the order. The shipment could have been created manually in error using the Easy button or there is a bug that added the extra shipment.  There are times when the Service Desk can just remove it, but there are others when a Zendesk ticket is needed.

Order already has a shipment associated to it and may already be scheduled.

Continue button will be disabled.

A carrier has entered a deleted order.

A carrier has entered a deleted order.

Displayed in calendar:
 Appointment cannot be booked more than 14 days in advance of order pickup or delivery date.
 Please check back on Oct 19, 1:30 AM (order date -14 days will be displayed).

Max # of days a customer can book in advance is 14 days for most customers. 
 Some customers have an agreement to restrict the # of days to be less than 14 days that can be booked in advance.

A Carrier attempts to book an appointment for an order that needs to ship more than 14 days in the future.

Displayed in calendar:
 Sorry, there are currently no available slots. Please contact the facility for more details.
 Contact us (Link will be displayed).

*Contact facility if there are no slots remaining for the customer or carrier orders you've added to an appointment.
 *Either deselect special services and choose a standard service offered by the facility to see available standard service slots.

No slots are available because the customer has run out of slots, the order includes special services not available at this facility, the carrier has run out of dedicated slots, no carrier slots remain at this location.

No appointment matches the details you provided.

*Carrier needs to change an appointment but used an incorrect confirmation number OR the appointment was completed/cancelled.

The Carrier has entered the wrong confirmation number or is trying to fish for appointments not assigned to them.

Field will be highlighted:

 Invalid order #.

*Carrier created an appointment without adding order #s and cannot proceed to next step.

The Carrier enters a valid confirmation number, but the order entered isn't on the confirmation.

<Error message as returned from the WMS>

Contact us at bobtown_rehearsal1@turvo.com
  Please include the following information:
  Order # & Customers, in stop sequence, tail first
  Direction (inbound or outbound), and Type (live or drop)
  Requested date & time
  SCAC & carrier name
  Contact phone number

The WMS returns an error when trying to change/delete an appointment.

Field will be highlighted:
You already entered this order.

Enter each valid order ID one time each.

The Carrier enters the same order more than once.

Other slot not allowed for Orders/Customers. Please contact facility.

Please contact the facility.

Carrier added an order for a customer who does not have their own reservations and all no-named reservations have been booked up.

Other slot not allowed for Orders/Customers. Please contact facility.

Please contact the facility.

The Carrier is trying to remove the only order for the only customer that qualifies to use an "Other" slot.

UI modal will be displayed
 Header: Orders cannot be changed
 Message: You need at least one Order from <XXX customer> customer on the appointment. Please contact the facility.

Please contact the facility.

The Carrier is trying to change the confirmation by removing the Customer order for whom the slot is reserved.